Welcome to the HEAYCO FAQ page! Below you’ll find answers to common questions about our products, ordering process, delivery, and more.

About Our Products

Q: What kind of products do you sell?
We currently specialize in high-quality, stylish art frames. Soon, we will also offer handcrafted furniture art and decor pieces.

Q: Are your frames handmade?
Yes, many of our frames are handmade with care using premium materials to ensure both quality and uniqueness.

Ordering

Q: How do I place an order?
Simply browse our collection, add your chosen items to the cart, and proceed to checkout. You’ll receive an order confirmation via email once completed.

Q: Can I cancel or change my order after placing it?
If your order hasn’t been processed or shipped yet, contact us immediately at Whatsapp. We’ll do our best to assist.

Payment

Q: What payment methods do you accept?
We currently offer Cash on Delivery (COD) only. Please have the exact amount ready when your order is delivered.

Shipping & Delivery

Q: Where do you deliver?
We deliver locally and to most regions at morocco, with plans to expand our reach. If you’re unsure, please contact us to confirm your area.

Q: How long does delivery take?
Delivery usually takes 2–4 business days, depending on your location. You’ll be notified once your order ships.

Q: Can I track my order?
Yes! Once your order ships, you will be fined order number at purchase invoice, use it at Track Your Order Page.

Returns & Refunds

Q: Can I return an item?
Yes, we accept returns on eligible items within 7 days of delivery. Items must be unused.

Q: What if my item arrives damaged?
Please contact us within 24 hours of receiving your item and include photos. We’ll resolve the issue quickly with a replacement or refund.

Custom & Future Products

Q: Do you offer custom frames or sizes?
We are working on offering customization soon! Stay tuned or contact us if you have a specific request.

Q: When will furniture art be available?
We’re excited to launch our furniture art line soon. Follow us on social media or Join to Heayco Community! for updates.